Poor would not recommend you guys to anyone just due to your staff and support you guys give what a waste of time!
As you can see from the response they have given and also asked several times to speak to a Manager and get told my case is close. Until i sent a request to speak to ombudsman then they decide to reply! Extra payment taken and on the same day told Tough! Also i like the comment its a small payment!
Just shows how my hard earned cash is peanuts to them! This should be the focus and therefore, we are sorry that you feel it necessary to post one star review which we believe is not reflective of source service you received.
We were unable to offer a discretionary refund, as you had a very large promotional discount and the amount was no more than our standard one month membership or our basic administration charge stated in our refund policy.
You were charged correctly and in line with our standard Terms and Conditions. Refunds are provided on a discretionary basis in line with our published refund policy.
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We replied promptly and courteously to your multiple emails and in addition, our Director emailed you personally the day after your initial email to reiterate our position. I am very sorry if you were unhappy. However, you were charged correctly and gained a new relationship from this service.
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